![]() Haven't heard back yet, but I sure hope I can get rid of this stove and get something better. I called the manufacturer and after holding for 20 minutes, they transferred me to voice mail! I wrote them an email asking if I can return or exchange the unit because of the poor design. It gets all over my floor when I open to door to clean it, and I can only reach into the bottom UNDER THE ASH PAN with a vacuum crevice tool! Also, the glass gets coated with soot daily is a pain having to clean it daily. I find that the auger does not completely empty the hopper! It "runs out" of pellets while there is still 1/4 bag left stacked up along both sides of the hopper! This is just poor design! The pellets "get stuck" and you have to reach in and keep knocking them down into the center! Second, the auger is mounted vertically, which is unreliable and slow to add pellets to the burn cup, and then they slide down a chute into the cup, splashing ash, sparks and soot all over inside the burn chamber! Every time pellets come shooting out the slot, this fly ash accumulates all over the lips and crevices both inside the glass door and UNDER the ash pot and all around the burner cup! This is a real mess, and hassle to clean. Now that it burns reliably without going out, it does heat my 1200 sf building well, BUT it has these design flaws which DON'T exist with other pellet stoves like the English Stove Works model for the same price. Customer service was of no use figuring this out.they had me check EVERYTHING else. I had to adjust the sliding air vent inside to slow the burn and this corrected the issue. ![]() The first problem I had was the stove would burn the pellets faster than the auger could supply new ones and kept going out. Now that I know w hat I am looking at, and seeing in other stoves.I am very dissatisfied with both the design and operation of this stove and really would like to return the unit. all pellet stoves are NOT equal! I have been using the Serenity pellet stove for the past three weeks, trying different pellet brands and types to see what works best. I never owned a pellet stove before, and I was so excited to get started. Item Dimensions LxWxH: 24 x 19 x 37 inches Home efficiently on your terms has never been easier. ![]() Welcomed addition to any room and with the new smart controller heating your Its space-saving shape and attractive design will make it a With any Castle Pellet stove, you'll experience affordability, style and Thermostat and Weekly operational modes to heat your home on your schedule. The smart controller allows you to choose manual, Reinvent the way you heat your home with the Castle Serenity Wood Pellet stoveĪnd new smart controller.
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